Monday, August 11, 2008

Not "Customer Service," But "Customer Care"


On Mon, 8/11/08, 1800PetMeds <customerservice@1800petmeds.com> wrote:

Subject: Your Next Pet Medication Order is Ready from 1-800-PetMeds!
To: "MICHAEL DICKERSON" <CANDI_DICKERSON@YAHOO.COM>
Date: Monday, August 11, 2008, 5:04 PM

Michael, Refilling Buddy's meds is just a click away.

Item Description: METACAM 1.5MG/ML 32ML
Pet: BUDDY
Veterinarian Name: STEPHANIE FOREMAN DVM
Quantity: 1 Price: $39.99

Sub Total: $39.99
Shipping: $FREE
Merchandise Credit: $0.00
Total: $39.99

In some cases we may have to contact your veterinarian in the event you do not have enough refills available for this order.
Questions: Customer Care: 1-800-738-6337

On Mon, 8/11/08, Candi Dickerson <candi_dickerson@yahoo.com> wrote:

From: Candi Dickerson
Sent: Monday, August 11, 2008 10:06 PM
To: Customer Service
Subject: Re: Your Next Pet Medication Order is Ready from 1-800-PetMeds!

Please remove Michael and Candi Dickerson from your email list and phone list. We had to euthanize our dog last weekend, and your emails make me cry.

If we get another pet in the future, we will order all our stuff from you. We're very happy with your service.
It's just that we don't have a dog anymore.

Thank you for understanding.

Candi

On Mon, 8/11/08, 1800PetMeds <customerservice@1800petmeds.com> wrote:

From: 1800PetMeds <customerservice@1800petmeds.com>
Subject: Your Next Pet Medication Order is Ready from 1-800-PetMeds!
To: "MICHAEL DICKERSON" <
CANDI_DICKERSON@YAHOO.COM>
Date: Monday, August 11, 2008, 11:14 PM

We are very sorry to hear about the loss of your pet. We have updated our files. Please let us know if we can be of further assistance.

Customer Care Department
1-800-PetMeds